ROBERT GERTZ
Scrum Master
Scrum Master
PROFESSIONAL SUMMARY
High-functioning results-orientated professional with over 20 years of experience guiding collaborative, cross-functional, and complex projects. Experience working with the highest levels in organizations, serving boards and committees, and success in prioritization, process improvement, communication, and predictable delivery.
SKILLS
Management and Leadership ▪ Teamwork and Support ▪ Written and Verbal Communication ▪ Negotiation and Mediation ▪ Attention to Detail ▪ Problem Solving and Solution Implementation ▪ Agile Methodology and Scrum framework ▪ Self-Reliance ▪ Strategy Planning ▪ Prioritization and Collaboration ▪ Teaching and Training ▪ Positive Attitude and Motivation ▪ Excelling in a Virtual Environment ▪ Time Management ▪ Operational Analysis and Quality Control
TECHNOLOGY
Microsoft Office ▪ Zoom and Video Conferencing ▪ IT Consulting ▪ Type Form ▪ CRM ▪ Email Management ▪ Data Management ▪ Server Management ▪ Networking ▪ Remote Desktop and VPN ▪ Remote Work Setup and Management
CERTIFICATIONS
Certified Scrum Master (CSM), Scrum Alliance, June 2021
ORGANIZATIONAL LEADER AND AGILE EDUCATOR
ASSOCIATE FACULTY & SUBJECT MATTER EXPERT (SME)
2020-Present
Forbes School of Business & Technology at The University of Arizona Global Campus, Tucson, Arizona
RESIDENT MANAGER
2014-2021
International Student House, Washington, DC
ASSOCIATE ONLINE FACULTY
2013-2020
Ashford University, San Diego, California
RESIDENT DIRECTOR
2004-2014
Temple University, Philadelphia, Pennsylvania
RESIDENT COORDINATOR
2001-2003
Temple University, Philadelphia, Pennsylvania
EDUCATION
Ph.D., Philosophy
Temple University
Philadelphia, Pennsylvania
BA, Philosophy
Minor: Sociology & Anthropology
Gustavus Adolphus College
St. Peter, Minnesota
High-functioning results-orientated professional with over 20 years of experience guiding collaborative, cross-functional, and complex projects. Experience working with the highest levels in organizations, serving boards and committees, and success in prioritization, process improvement, communication, and predictable delivery.
SKILLS
Management and Leadership ▪ Teamwork and Support ▪ Written and Verbal Communication ▪ Negotiation and Mediation ▪ Attention to Detail ▪ Problem Solving and Solution Implementation ▪ Agile Methodology and Scrum framework ▪ Self-Reliance ▪ Strategy Planning ▪ Prioritization and Collaboration ▪ Teaching and Training ▪ Positive Attitude and Motivation ▪ Excelling in a Virtual Environment ▪ Time Management ▪ Operational Analysis and Quality Control
TECHNOLOGY
Microsoft Office ▪ Zoom and Video Conferencing ▪ IT Consulting ▪ Type Form ▪ CRM ▪ Email Management ▪ Data Management ▪ Server Management ▪ Networking ▪ Remote Desktop and VPN ▪ Remote Work Setup and Management
CERTIFICATIONS
Certified Scrum Master (CSM), Scrum Alliance, June 2021
ORGANIZATIONAL LEADER AND AGILE EDUCATOR
ASSOCIATE FACULTY & SUBJECT MATTER EXPERT (SME)
2020-Present
Forbes School of Business & Technology at The University of Arizona Global Campus, Tucson, Arizona
- ▪ Develops lectures and guides activity-based learning on the principles of Scrum and the Agile mindset, the importance and value of self-managing teams, the uncertainty in the complexity of product delivery, and the development of a strong team.
- ▪ Teaches advanced seminars on organizational development and change, social networking, and ethics by incorporating evergreen case studies that will be relevant for the next 5-10 years (including topics of globalization, technology, and diversity, equity, and inclusion).
- ▪ Creates content as a Subject Matter Expert in contemporary ethical issues in global business for graduate students in the Organizational Development & Leadership program as well as the Doctorate of Management program for the Chinese market.
- ▪ Navigates diverse opinions and requests while designing curriculum, serving a team of 9 university stakeholders representing academic leadership, assessment specialists, quality control managers, and learning resource consultants.
- ▪ Garners data analysis to make content decisions to increase student engagement and achievement with a goal of 20%.
RESIDENT MANAGER
2014-2021
International Student House, Washington, DC
- ▪ Managed board committee that governed the strategic direction of the estate with a property value of $14.5 million, tying business-critical programs with multiple project dependencies and driving cross-functional projects through full life cycle while supporting the management team with respect to priorities and scope.
- ▪ Led daily stand-up meetings, demos, and facilitated the team’s retrospective while also preparing and delivering presentations and artifacts to upper management.
- ▪ Ensured value addition and successful delivery of key business projects with automated and efficient technologies assisting team to focus on iteration goals towards alumni outreach, leading to referrals generating a 400% increase in donations in 2020.
- ▪ Initiated building improvement projects laser-focused on achievement of quality, flow, and velocity, completing a $100k capital campaign and historical preservation project involving simultaneous vendor engagement while ensuring project health, removing blockers, identifying risks, and ensuring access to the resources to complete goals.
- ▪ Collaborated with members of the Digital Development team and helped team members embrace Agile values as well as implement Agile practices, developing a successful launch across various platforms for increasing facility rentals and special events with multinational organizations, including leading long-term client relationship generating $85K annually.
- ▪ Maximized a full technology infrastructure upgrade serving 200+ devices through effective vendor communication and prioritization, saving $40k in budgeted expenses.
ASSOCIATE ONLINE FACULTY
2013-2020
Ashford University, San Diego, California
- ▪ Taught over 50 undergraduate courses, ranging from first-year to senior level
- ▪ Rewarded for high student retention rates.
- ▪ Varied instructional strategies, considering learning styles and aptitudes along with appreciating the value of culture and difference.
RESIDENT DIRECTOR
2004-2014
Temple University, Philadelphia, Pennsylvania
- ▪ Grew private housing partnership by 30% through cultivating rapport and credibility with corporate leaders in a competitive market for a leading university.
- ▪ Developed an efficient and diverse team of 24 with proactive mentorship, completing reviews and retrospectives inspiring high-value standards, actively addressing impediments, and guiding the team in estimating the team’s work while establishing a family-oriented culture that promotes open communication and collaboration.
- ▪ Consistently tapped by the Conduct Office to serve as chair of university-wide Code of Conduct hearings, ensuring predictable delivery of student integrity initiatives.
RESIDENT COORDINATOR
2001-2003
Temple University, Philadelphia, Pennsylvania
- ▪ Supported university academic objectives through program collaboration with 3 different departments developing curriculum and assessment that contributes to student success.
- ▪ Handled high-pressure, time-sensitive emergencies and effectively collaborated on medical and mental health crises and criminal investigations as the on-call staff member resolving concerns for a 5,000 student population.
EDUCATION
Ph.D., Philosophy
Temple University
Philadelphia, Pennsylvania
BA, Philosophy
Minor: Sociology & Anthropology
Gustavus Adolphus College
St. Peter, Minnesota